Terms of service

Last Updated: September 20, 2026

Welcome to ORLIO.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of www.orlio.in, including the website, content, products, services, features, tools and other services made available by ORLIO (collectively, the "Services").

By accessing, browsing or using our website, creating an account, placing an order, purchasing products, or otherwise using our Services, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or Services.

1. GENERAL CONDITIONS

By using the Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website and Services only for lawful purposes and in accordance with these Terms.

ORLIO reserves the right to refuse service, cancel transactions, restrict access or terminate accounts where permitted by applicable law if we reasonably believe that the Services are being misused, fraudulent activity is involved, or these Terms are being violated.

2. ABOUT ORLIO

ORLIO operates an online shopping platform through www.orlio.in, offering products and related services to customers.

Our contact details are:

ORLIO
Manik Tower
Ovungal Bazar
Chavakkad, Kerala – 680506
India

Website: www.orlio.in
Email: help@orlio.in
Gmail: orlio.in@gmail.com
WhatsApp: +91 9072277369
Instagram: @orlio.in
Facebook: @orlio.in

3. ELIGIBILITY TO USE THE SERVICES

By using ORLIO, you confirm that:

You have the legal capacity to enter into an agreement under applicable law.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
You will not use the Services for fraudulent, abusive or unlawful activities.

If you are purchasing products on behalf of another person, you confirm that you have authority to provide their information and place the order on their behalf.

4. WEBSITE USE

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our website, systems or accounts.
Interfere with the security or operation of the website.
Introduce malicious software, viruses or harmful code.
Copy, reproduce or exploit website content without permission.
Use automated systems to scrape or collect website information without authorization.
Create fraudulent accounts or orders.
Provide false or misleading information.
Abuse promotional offers, discounts or referral programs.
Engage in activities that could harm ORLIO, its customers or service providers.

ORLIO may take appropriate action against misuse of the website as permitted by applicable law.

5. ACCOUNTS

Certain features may require you to create an account.

You are responsible for:

Providing accurate information.
Maintaining the confidentiality of your login credentials.
Keeping your account information up to date.
All activities carried out through your account, subject to applicable law.

You should immediately contact ORLIO if you believe that your account has been accessed without authorization.

ORLIO may suspend or terminate accounts that violate these Terms or applicable law.

6. PRODUCTS & PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing and other information displayed on the website are accurate.

However:

Product colors may appear differently depending on your device or screen.
Product images may contain photography or presentation variations.
Packaging may occasionally differ from images shown on the website.
Product availability may change without prior notice.
Specifications may be updated where necessary.

ORLIO does not guarantee that every product description, image or other website content will always be completely error-free.

Where there is a material error affecting an order, ORLIO will take appropriate action in accordance with applicable law.

7. PRODUCT AVAILABILITY

All products are subject to availability.

A product displayed on our website may become unavailable before your order is processed or fulfilled.

If an ordered product becomes unavailable, ORLIO may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

8. PRICES

All product prices displayed on the website are subject to change.

Unless otherwise stated, applicable taxes, shipping charges, handling charges or other applicable fees may be displayed separately during checkout.

ORLIO reserves the right to correct pricing or product information errors.

If an order has been placed based on a clear pricing or listing error, ORLIO may contact the customer before fulfillment and provide an appropriate resolution in accordance with applicable law.

9. ORDERS

When you place an order through ORLIO, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication method.

An order confirmation does not necessarily mean that ORLIO has accepted the order for fulfillment.

ORLIO may cancel or decline an order where permitted by applicable law, including situations involving:

Product unavailability;
Incorrect pricing or product information;
Payment problems;
Suspected fraudulent activity;
Duplicate or unusually large orders;
Incorrect shipping information;
Violation of these Terms.

If ORLIO cancels an order for which payment has already been received, an applicable refund will be processed according to our Return & Refund Policy and applicable law.

10. PAYMENT

Payments may be processed through third-party payment gateways or other payment service providers.

You agree to provide valid and accurate payment information.

ORLIO does not generally directly store complete payment-card information when payments are processed through third-party payment providers.

Payment transactions may be subject to the terms and privacy policies of the applicable payment provider.

11. CASH ON DELIVERY

ORLIO may offer Cash on Delivery ("COD") for selected products, locations or orders.

COD availability may depend on:

Delivery location;
Product;
Order value;
Courier availability;
Previous order history;
Other operational considerations.

ORLIO may restrict COD availability where permitted by applicable law.

Customers must provide accurate delivery information and be available to receive COD orders.

Repeated refusal, non-acceptance or misuse of COD orders may result in restrictions on future COD availability, subject to applicable law.

12. SHIPPING & DELIVERY

ORLIO will arrange delivery through available shipping and logistics partners.

Estimated delivery times shown on the website are estimates and may vary due to:

Weather;
Transportation issues;
Courier delays;
Natural disasters;
Public holidays;
Government restrictions;
Incorrect customer information;
Remote delivery locations;
Other circumstances beyond ORLIO's reasonable control.

Customers are responsible for providing accurate delivery information.

For detailed delivery information, please refer to our Shipping & Delivery Policy.

13. CANCELLATION

Customers may request cancellation before an order has been dispatched, subject to the applicable cancellation terms.

Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.

Any eligible cancellation and refund will be handled according to ORLIO's Cancellation Policy, Return & Refund Policy and applicable law.

14. RETURNS, REFUNDS & EXCHANGES

Returns, refunds and exchanges are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Depending on the product and circumstances, a return, replacement, exchange or refund may be available where applicable.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded.

15. CUSTOMER RESPONSIBILITIES

Customers agree to:

Provide accurate billing and shipping information.
Provide accurate contact information.
Review order details before completing a purchase.
Follow product usage instructions where applicable.
Take reasonable care of purchased products.
Cooperate with delivery, return and refund procedures.
Provide accurate information when contacting customer support.

ORLIO is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer, subject to applicable law.

16. PROMOTIONAL OFFERS & DISCOUNTS

ORLIO may offer promotional campaigns, discounts, coupon codes, special offers or other promotional programs.

Promotions may be subject to additional terms.

Unless otherwise stated:

Promotional offers cannot be combined.
Offers may be limited to specific products or customers.
Promotional offers may have an expiry date.
Offers may be subject to availability.
ORLIO may correct obvious errors in promotional information.

The specific terms displayed with an offer will apply to that promotion.

17. REVIEWS, FEEDBACK & USER CONTENT

If you submit reviews, comments, photographs, feedback or other content to ORLIO, you agree that:

The content is truthful and based on your genuine experience.
You will not submit unlawful, abusive, defamatory, misleading or fraudulent content.
You will not infringe another person's intellectual property or privacy rights.
You will not submit malicious software or harmful material.

By submitting content to ORLIO, you grant ORLIO a non-exclusive, worldwide, royalty-free permission to use, reproduce, display, publish and distribute that content for legitimate business, marketing and promotional purposes, subject to applicable law.

ORLIO may remove content that violates these Terms or applicable law.

18. INTELLECTUAL PROPERTY

All content available through ORLIO, including:

ORLIO name and branding;
Logos;
Product images;
Photographs;
Graphics;
Website design;
Text;
Product descriptions;
Videos;
Illustrations;
Layouts;
Software;
Other original content,

may be owned by or licensed to ORLIO and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit ORLIO content without prior written permission, except where permitted by applicable law.

The ORLIO name, logo and related branding may not be used without authorization.

19. THIRD-PARTY SERVICES

ORLIO may use or integrate third-party services, including:

Payment gateways;
Shipping companies;
Analytics services;
Advertising platforms;
Social media platforms;
E-commerce technology;
Cloud services;
Customer support services.

Third-party services may have their own terms and privacy policies.

ORLIO is not responsible for the independent practices, policies, availability or performance of third-party services that it does not control.

20. SOCIAL MEDIA

ORLIO may communicate with customers through social media platforms including:

Instagram: @orlio.in
Facebook: @orlio.in

Interactions through social media may also be subject to the terms and privacy policies of the respective platforms.

21. DISCLAIMER

The Services and website are provided subject to applicable law.

While ORLIO makes reasonable efforts to maintain accurate and reliable website information, we do not guarantee that:

The website will always be available;
The website will always be error-free;
All information will always be complete or current;
Website functionality will always operate without interruption;
Every product will always be available.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

22. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ORLIO will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or Services where such exclusion is legally permitted.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Nothing in these Terms affects rights or remedies available to consumers under applicable Indian law.

23. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of another person's rights.

This provision does not apply to the extent that such responsibility cannot legally be imposed.

24. SUSPENSION OR TERMINATION

ORLIO may suspend or terminate access to an account or Services where reasonably necessary, including in cases involving:

Fraudulent activity;
Unauthorized use;
Abuse of the website;
Violation of these Terms;
Violation of applicable law;
Security concerns.

Termination or suspension will not affect rights or obligations that arose before termination.

25. FORCE MAJEURE

ORLIO will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including where applicable:

Natural disasters;
Floods;
Fires;
Severe weather;
Epidemics or pandemics;
War;
Civil unrest;
Government restrictions;
Strikes;
Transportation disruptions;
Internet or technology failures;
Courier disruptions;
Other events beyond reasonable control.

Where appropriate, ORLIO will make reasonable efforts to minimize the impact of such events.

26. PRIVACY

Your use of our Services is also subject to our Privacy Policy, which explains how ORLIO collects, uses, stores and processes personal information.

Please review our Privacy Policy before using the Services.

27. GOVERNING LAW

These Terms are governed by the applicable laws of India.

Subject to applicable consumer-protection laws and jurisdictional requirements, disputes relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts in Kerala, India.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

28. CHANGES TO THESE TERMS

ORLIO may update these Terms of Service from time to time to reflect:

Changes to our Services;
Changes to our business practices;
Changes in technology;
Legal or regulatory requirements;
Other operational requirements.

The updated version will be published on www.orlio.in with a revised "Last Updated" date.

Your continued use of the Services after the updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

29. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

30. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping Policy, Cancellation Policy and any other policies expressly incorporated into the Services, constitute the applicable agreement between you and ORLIO concerning your use of the Services, subject to applicable law.

31. CUSTOMER SUPPORT & GRIEVANCE CONTACT

For questions, complaints, order-related issues, returns, refunds, privacy matters or other concerns, please contact ORLIO:

ORLIO