Shipping policy

& DELIVERY POLICY

Last Updated: September 20, 2026

Thank you for shopping with ORLIO.

This Shipping & Delivery Policy explains how ORLIO processes, dispatches and delivers orders placed through www.orlio.in.

By placing an order with ORLIO, you acknowledge and agree to the shipping and delivery terms described below, subject to applicable Indian law.

1. SHIPPING AVAILABILITY

ORLIO currently offers delivery across eligible locations in India.

Delivery availability may depend on:

  • Customer's PIN code;

  • Courier service availability;

  • Product availability;

  • Product size or weight;

  • Delivery location;

  • Operational limitations.

Certain remote or restricted locations may have limited or unavailable delivery services.

You can confirm delivery availability by entering your PIN code during the shopping or checkout process, where this feature is available.

2. ORDER PROCESSING

Orders are generally processed after successful order placement and payment confirmation.

ORLIO may require additional time to verify certain orders, particularly:

  • Cash on Delivery orders;

  • High-value orders;

  • Orders requiring additional verification;

  • Orders with incomplete or unusual information.

Orders are normally prepared for dispatch during our regular business operations.

Orders placed on weekends, public holidays or during major promotional periods may require additional processing time.

3. ORDER PROCESSING TIME

ORLIO generally aims to process and dispatch eligible orders within 1–3 business days after order confirmation.

Processing time may be longer during:

  • Sales and promotional campaigns;

  • Festive periods;

  • Public holidays;

  • High-volume order periods;

  • Unexpected operational disruptions.

The estimated processing time does not include the delivery transit period.

4. SHIPPING & DELIVERY TIME

After dispatch, delivery time may generally take approximately 2–7 business days, depending on the destination and courier service.

Delivery timelines are estimates and are not guaranteed delivery dates.

Delivery may take longer for:

  • Remote locations;

  • Certain PIN codes;

  • Islands or difficult-to-reach areas;

  • Areas affected by weather;

  • Areas affected by transportation disruptions;

  • Festive periods;

  • High-volume periods.

ORLIO will make reasonable efforts to ensure timely delivery.

5. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on:

  • Delivery location;

  • Order value;

  • Product size;

  • Product weight;

  • Shipping method;

  • Promotional offers;

  • Other operational factors.

If free shipping is offered, the applicable eligibility requirements will be displayed during the relevant promotion or checkout process.

6. FREE SHIPPING

ORLIO may offer free shipping on selected orders, products, locations or promotional campaigns.

Free-shipping eligibility may be subject to conditions such as:

  • Minimum order value;

  • Selected PIN codes;

  • Selected products;

  • Promotional periods;

  • Other applicable offer conditions.

The shipping terms displayed at checkout will apply to the specific order.

7. ORDER TRACKING

Once an order has been dispatched, ORLIO or its logistics partner may provide tracking information through available communication channels.

Tracking information may be provided through:

  • Email;

  • SMS;

  • WhatsApp;

  • Order account;

  • Courier tracking system.

Tracking information may take some time to become active after dispatch.

8. DELIVERY ATTEMPTS

Our courier partners may make one or more delivery attempts depending on their operational procedures.

Customers should ensure that:

  • The delivery address is correct;

  • The phone number provided is active;

  • Someone is available to receive the order;

  • The customer responds to courier calls when necessary.

If delivery cannot be completed because of incorrect information, non-availability, refusal or repeated unsuccessful delivery attempts, the shipment may be returned to ORLIO.

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate:

  • Name;

  • House/building information;

  • Street/locality;

  • City;

  • State;

  • PIN code;

  • Mobile number;

  • Other necessary delivery information.

ORLIO is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If an order has not yet been dispatched, customers may contact ORLIO as soon as possible to request an address correction.

Address changes may not be possible after dispatch.

10. DELAYED DELIVERY

Delivery dates shown on the website or provided during checkout are estimated timelines.

Delivery may be delayed because of circumstances including:

  • Weather conditions;

  • Natural disasters;

  • Transportation disruptions;

  • Courier delays;

  • Public holidays;

  • Festivals;

  • High order volumes;

  • Government restrictions;

  • Strikes;

  • Technical problems;

  • Incorrect customer information;

  • Events beyond ORLIO's reasonable control.

If a significant delivery delay occurs, customers may contact ORLIO for assistance.

11. FAILED OR RETURNED DELIVERIES

An order may be returned to ORLIO by the courier when delivery cannot be completed because of circumstances such as:

  • Incorrect address;

  • Incorrect PIN code;

  • Customer unavailable;

  • Customer refusing delivery;

  • Customer not responding to courier communication;

  • Multiple unsuccessful delivery attempts;

  • Restricted delivery location.

If an order is returned to ORLIO, customers should contact our support team to determine whether re-delivery is possible.

Additional shipping charges may apply in certain circumstances, subject to applicable law and the specific reason for the failed delivery.

12. CASH ON DELIVERY ORDERS

Where Cash on Delivery ("COD") is available, customers are expected to be available to receive the order and make the required payment.

COD availability may vary depending on:

  • PIN code;

  • Product;

  • Order value;

  • Courier availability;

  • Customer order history;

  • Other operational factors.

ORLIO may restrict COD availability where permitted by applicable law.

Repeated refusal or non-acceptance of COD orders may affect future COD availability.

13. DAMAGED PACKAGES

Customers should inspect the external condition of the package when it is delivered.

If the package appears visibly damaged, opened, tampered with or otherwise compromised, customers are encouraged to:

  1. Take photographs of the package before opening it.

  2. Record a continuous unboxing video.

  3. Clearly show the shipping label.

  4. Record the condition of the product and packaging.

  5. Contact ORLIO as soon as possible.

Damage claims are handled according to our Return & Refund Policy.

14. UNBOXING VIDEO

For products that may be damaged during transportation or where an incorrect or incomplete order is received, ORLIO strongly recommends recording a continuous unboxing video.

The video should show:

  • The unopened package;

  • Shipping label;

  • Package condition;

  • Opening of the package;

  • Product received;

  • Product condition;

  • Accessories or components received.

An unboxing video can help ORLIO investigate shipping-related claims efficiently.

The absence of an unboxing video does not, by itself, remove any consumer rights available under applicable law.

15. WRONG OR MISSING PRODUCT

If you receive:

  • A different product from the one ordered;

  • A missing item;

  • Missing accessories;

  • A materially incorrect order;

please contact ORLIO as soon as possible.

Please provide:

  • Order number;

  • Customer name;

  • Product details;

  • Photographs;

  • Unboxing video, where available;

  • Description of the issue.

ORLIO will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

16. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, items may occasionally be shipped separately depending on:

  • Product availability;

  • Warehouse location;

  • Courier arrangements;

  • Product size or weight;

  • Operational requirements.

If products are shipped separately, customers may receive separate tracking information.

17. PRE-ORDERS & SPECIAL PRODUCTS

If ORLIO offers pre-order, made-to-order or specially sourced products, the applicable estimated dispatch or delivery timeline will be displayed on the relevant product page or communicated to the customer.

Such timelines may differ from standard shipping timelines.

18. INTERNATIONAL SHIPPING

Unless specifically stated otherwise on the website, ORLIO currently focuses on deliveries within India.

International shipping may be introduced for selected products or destinations in the future.

Where international shipping is offered, additional terms relating to customs duties, taxes, import requirements and delivery charges may apply.

19. CUSTOMS, TAXES & IMPORT CHARGES

For domestic orders within India, applicable taxes and charges will be handled according to the applicable checkout and order terms.

For any future international orders, customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country, unless explicitly stated otherwise by ORLIO.

20. SHIPPING PARTNERS

ORLIO may use one or more third-party courier and logistics companies to deliver orders.

Courier partners may change depending on:

  • Destination;

  • PIN code;

  • Product;

  • Shipping service;

  • Availability;

  • Operational requirements.

Once an order has been handed over to a courier partner, delivery is subject to the courier's operational procedures, while ORLIO will provide reasonable assistance where appropriate.

21. LOST SHIPMENTS

If tracking information indicates that an order may have been lost or is significantly delayed, ORLIO may coordinate with the relevant logistics provider to investigate the shipment.

Customers should contact ORLIO if their order has not arrived within the expected delivery period.

Depending on the outcome of the investigation, ORLIO may provide an appropriate resolution in accordance with applicable law.

22. DELIVERY CONFIRMATION

A shipment may be marked as delivered based on information received from the relevant courier or logistics provider.

If you believe an order has been incorrectly marked as delivered, please contact ORLIO as soon as possible.

We may request additional information to investigate the delivery status with the courier partner.

23. SHIPPING & RETURN COSTS

Shipping charges associated with returns, replacements or refunds are governed by our Return & Refund Policy.

Where a return or replacement is required because of an error attributable to ORLIO, such as an incorrect, defective or damaged product, ORLIO will determine the appropriate shipping arrangement in accordance with applicable law and our return process.

24. ORDER CANCELLATION

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For complete information regarding cancellation, please refer to our Cancellation Policy and Return & Refund Policy.

25. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate shipping information;

  • Providing a reachable phone number;

  • Monitoring tracking information where available;

  • Being available to receive the order;

  • Cooperating with courier delivery requirements;

  • Reporting delivery issues promptly.

Customers should also ensure that delivery instructions provided to ORLIO are accurate and lawful.

26. FORCE MAJEURE

ORLIO will not be responsible for delivery delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters;

  • Floods;

  • Fires;

  • Severe weather;

  • Epidemics or pandemics;

  • War;

  • Civil unrest;

  • Government restrictions;

  • Strikes;

  • Transportation disruptions;

  • Courier disruptions;

  • Technical or network failures;

  • Other circumstances beyond reasonable control.

ORLIO will make reasonable efforts to minimize the impact of such events where possible.

27. CHANGES TO THIS SHIPPING POLICY

ORLIO may update this Shipping & Delivery Policy from time to time to reflect:

  • Changes in our shipping arrangements;

  • Changes in courier partners;

  • Changes in delivery areas;

  • Changes in our business operations;

  • Legal or regulatory requirements.

The updated version will be published on www.orlio.in with a revised "Last Updated" date.

28. CONTACT US

If you have questions about shipping, delivery, tracking or an order-related delivery issue, please contact ORLIO:

ORLIO

Website: www.orlio.in
Email: help@orlio.in
Gmail: orlio.in@gmail.com
WhatsApp: +91 9072277369
Instagram: @orlio.in
Facebook: @orlio.in

Business Address:
ORLIO
Manik Tower
Ovungal Bazar
Chavakkad, Kerala – 680506
India

ORLIO — Better Choices