Privacy policy

Last Updated: September 20, 2026

ORLIO ("ORLIO", "we", "us", or "our") operates the website www.orlio.in, including all related information, content, features, tools, products and services offered through the website (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, process and disclose your personal information when you visit, access, browse, create an account, place an order, make a purchase, use our Services, contact us, or otherwise communicate with ORLIO.

ORLIO uses third-party service providers, including e-commerce, payment, shipping, analytics, advertising and technology providers, to operate and improve our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the collection, use and disclosure of information described in it.

1. PERSONAL INFORMATION WE COLLECT

When we use the term "personal information", we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with ORLIO and our Services, we may collect or process the following categories of information:

Contact Information

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Mobile/telephone number

  • Other contact information you provide to us

Account Information

If you create an account with ORLIO, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved addresses

  • Account settings

  • Other information associated with your account

Order & Transaction Information

When you purchase products from ORLIO, we may collect:

  • Products purchased

  • Products viewed

  • Products added to cart

  • Products added to wishlist, where applicable

  • Order number

  • Order history

  • Returns, refunds, exchanges and cancellations

  • Delivery information

  • Transaction details

  • Payment status

Payment Information

Payment information may include:

  • Payment method

  • Transaction reference

  • Payment confirmation

  • Relevant payment details provided through our payment service providers

ORLIO may use third-party payment gateways to process payments. We generally do not directly store complete card details such as your full credit/debit card number or CVV when payment is processed through a third-party payment provider.

Communications

When you contact us, we may collect information contained in your communication, including:

  • Customer support messages

  • Emails

  • WhatsApp communications

  • Return/refund requests

  • Product inquiries

  • Complaints

  • Other information voluntarily provided by you

Device & Technical Information

When you access our website, certain technical information may be automatically collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Unique device identifiers

  • Approximate location information derived from technical data

  • Website access information

Usage Information

We may collect information regarding how you interact with our Services, including:

  • Pages visited

  • Products viewed

  • Search activity

  • Time spent on pages

  • Links clicked

  • Shopping activity

  • Website navigation

  • Other interactions with our website

2. HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information through the following sources:

Directly From You

We may collect information when you:

  • Create an ORLIO account;

  • Place an order;

  • Enter information during checkout;

  • Contact customer support;

  • Contact us through WhatsApp, email or social media;

  • Subscribe to promotional communications;

  • Submit a return, refund or exchange request;

  • Participate in promotions or other activities;

  • Otherwise voluntarily provide information to us.

Automatically Through Our Services

When you browse or use www.orlio.in, certain information may be automatically collected through cookies, pixels, log files and similar technologies.

From Service Providers

We may receive information from service providers that help us operate our business, including:

  • E-commerce platform providers;

  • Payment processors;

  • Shipping and logistics providers;

  • Analytics providers;

  • Marketing and advertising providers;

  • Customer support providers;

  • Cloud and technology providers.

From Other Third Parties

We may receive information from business partners, advertising platforms, social media platforms, or other third parties where permitted by applicable law.

3. COOKIES AND SIMILAR TECHNOLOGIES

ORLIO may use cookies and similar technologies to operate, secure and improve our website.

Cookies may help us:

  • Keep products in your shopping cart;

  • Remember your preferences;

  • Maintain your session;

  • Understand how visitors use our website;

  • Improve website performance;

  • Analyze website traffic;

  • Personalize content and shopping experiences;

  • Measure advertising effectiveness;

  • Detect fraud and security issues.

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, social media or other services.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain features or functionality of the website.

4. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with ORLIO, we may use your personal information for the following purposes:

Providing & Improving Our Services

We may use your information to:

  • Process and fulfill orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Provide customer support;

  • Process returns, refunds and exchanges;

  • Maintain your account;

  • Remember your preferences;

  • Provide product recommendations;

  • Improve our website and Services;

  • Customize your shopping experience;

  • Manage products and inventory;

  • Communicate order-related information.

Marketing & Advertising

Where permitted by applicable law and based on your preferences, we may use your information to:

  • Send promotional emails;

  • Send promotional messages;

  • Share information about products and offers;

  • Display advertisements;

  • Measure advertising campaigns;

  • Provide personalized marketing;

  • Understand customer interests and shopping behavior.

You may opt out of promotional communications by using the unsubscribe option provided in our communications or by contacting us.

Security & Fraud Prevention

We may use information to:

  • Protect our website;

  • Verify transactions;

  • Detect fraudulent activity;

  • Prevent unauthorized access;

  • Investigate suspicious activity;

  • Protect customers and our business;

  • Maintain the security and integrity of our Services.

Communication With You

We may use your contact information to:

  • Respond to inquiries;

  • Provide customer support;

  • Confirm orders;

  • Provide shipping updates;

  • Communicate about returns or refunds;

  • Respond to complaints;

  • Send important service-related notifications.

Legal & Regulatory Purposes

We may process personal information when necessary to:

  • Comply with applicable laws;

  • Respond to lawful requests from authorities;

  • Protect our legal rights;

  • Investigate suspected violations;

  • Resolve disputes;

  • Enforce our Terms & Conditions;

  • Prevent illegal or harmful activities.

5. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These parties may include:

Service Providers

We may share information with companies that provide services on our behalf, including:

  • E-commerce technology providers;

  • Payment processors;

  • Shipping and delivery companies;

  • Logistics partners;

  • Cloud storage providers;

  • IT service providers;

  • Analytics providers;

  • Customer support providers;

  • Marketing and advertising providers.

Payment Providers

When you make a payment, relevant information may be shared with the payment gateway or financial service provider necessary to process your transaction.

Shipping & Delivery Partners

We may share necessary information such as your name, address, phone number and order details with shipping and logistics partners so that your order can be delivered.

Marketing & Advertising Partners

Where permitted by applicable law, we may work with advertising and marketing partners to provide relevant advertising and measure advertising performance.

Social Media Platforms

If you interact with ORLIO through social media platforms, information may be processed by those platforms according to their own privacy policies.

Legal Requirements

We may disclose information where necessary to:

  • Comply with applicable law;

  • Respond to lawful government requests;

  • Comply with court orders or legal processes;

  • Protect our rights or property;

  • Protect customers or other individuals;

  • Investigate fraud or illegal activities.

Business Transactions

If ORLIO is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. THIRD-PARTY SERVICES & LINKS

Our website may contain links, integrations or features provided by third parties.

These may include:

  • Payment services;

  • Social media platforms;

  • Shipping services;

  • Advertising platforms;

  • Analytics services;

  • Other third-party websites or applications.

If you visit a third-party website or use a third-party service, that service's own privacy policy and terms may apply.

ORLIO is not responsible for the privacy, security, content or practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

7. SOCIAL MEDIA

ORLIO maintains a presence on social media platforms, including:

Instagram: @orlio.in
Facebook: @orlio.in

If you interact with ORLIO through social media, the relevant social media platform may collect and process your information according to its own privacy policy.

Information you voluntarily post publicly on social media may be visible to other users.

8. DATA SECURITY

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

You are also responsible for maintaining the confidentiality of your account credentials, including your password.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

  • Provide our Services;

  • Complete transactions;

  • Maintain business records;

  • Comply with legal and regulatory requirements;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce our agreements;

  • Protect our legal rights.

The actual retention period may vary depending on the type and purpose of the information.

10. YOUR RIGHTS & CHOICES

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may request information about the personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

Where permitted by applicable law, you may request deletion of personal information.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent, subject to applicable legal requirements and consequences.

Right to Manage Marketing Communications

You may opt out of promotional communications by using the unsubscribe option included in our emails or by contacting us.

Please note that even if you opt out of promotional communications, we may still send important non-promotional communications relating to your orders, account, transactions, security or Services.

11. HOW TO EXERCISE YOUR PRIVACY RIGHTS

To request access, correction, deletion, withdrawal of consent, or other privacy-related assistance, you may contact ORLIO using the contact details provided in the "Contact Us" section of this Privacy Policy.

We may need to verify your identity before processing certain requests.

We will handle valid requests in accordance with applicable law.

12. CHILDREN'S PRIVACY

Our Services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to ORLIO in violation of applicable requirements, please contact us so that we can review the matter and take appropriate action.

13. INTERNATIONAL DATA TRANSFERS

Some of our service providers, technology providers, payment providers, analytics providers or other third parties may process or store information outside India.

Where personal information is transferred or processed outside India, we will take appropriate measures as required by applicable law.

14. GRIEVANCE & PRIVACY COMPLAINTS

If you have a concern, complaint or question regarding the way ORLIO handles your personal information, please contact us.

We will review and respond to privacy-related complaints in accordance with applicable law.

Privacy & Customer Support

ORLIO

Website: www.orlio.in
Email: help@orlio.in
Gmail: orlio.in@gmail.com
WhatsApp: +91 9072277369
Instagram: @orlio.in
Facebook: @orlio.in

Business Address:
ORLIO
Manik Tower
Ovungal Bazar
Chavakkad, Kerala – 680506
India

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;

  • Our Services;

  • Technology;

  • Legal or regulatory requirements;

  • Privacy and security practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to remain informed about how ORLIO handles personal information.

16. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

ORLIO

Website: www.orlio.in
Email: help@orlio.in
Gmail: orlio.in@gmail.com
WhatsApp: +91 9072277369
Instagram: @orlio.in
Facebook: @orlio.in

Address:
Manik Tower, Ovungal Bazar,
Chavakkad, Kerala – 680506, India.

ORLIO — Better Choices